Building Skills for Success: Frontline Workers
This program offers a unique model where frontline participants, will receive direct and ongoing support from their supervisor who is participating in a concurrent program. The goal of this model is to provide enhanced learning and growth to frontline workers and increase their success in the workplace while Supervisors/Managers/HR will develop their coaching and mentorship skills and immediately apply them.
There are 2 streams of this course that work in tandem.
In this course, participants focus on developing skills from the Skills for Success model including problem solving, communication, collaboration, adaptability, and innovation. This program offers a unique model where participants receive direct and ongoing support from their supervisors who are participating in a concurrent program. The goal of this model is to provide enhanced learning and growth to frontline workers and increase their success in the workplace.
By developing these skills companies can expect to see improved understanding of skills for success, attention to quality assurance, problem solving, communication, collaboration and adaptability.
This program provides skills training using industry validated content, live or virtually facilitated learning blended with e-learning and applied learning opportunities.
Learning Pathway
Communication and Soft Skills Training
- Skills for Success
- Quality assurance
- Problem Solving
- Collaboration
- Communication
- Adaptability
- Resilience
Who is best suited for this program:
Those currently in a frontline worker or production worker role.
DURATION: 4-weeks. Each stream will have weekly 2-hour virtual classes, as well as self-directed e-learning and joint activities to complete outside of classes.
LEARNING ENVIRONMENT: Live Virtual with some E-Learning components
Register today!
SCHEDULE – There are 2 streams of this course that work in tandem. Supervisor Stream & Frontline Worker Stream
REGISTER YOUR TEAM – A team must consist of 1 Supervisor and a min of 2 Frontline Workers (max of 4 frontline workers)
Please contact the Learning Centre via email learningcentre@emccanada.org or by calling 1-866-323-4362 for more information, requirements, or to register.