Project Outreach Associate

EMC is presently seeking a motivated and detail-oriented Project Outreach Associate to support our growing team. This role is a full time, permanent, remote/hybrid position that supports EMC’s multi-year national Labour Market Intelligence (LMI) and Capabilities study by executing stakeholder outreach and data collection activities with manufacturers and workforce partners across Canada.

The role is primarily execution-focused and is responsible for engaging participants through outbound communication, coordinating survey participation, supporting interview scheduling, and ensuring accurate documentation in CRM and tracking systems. The Outreach Associate plays a key role in maintaining consistent outreach cadence, improving response rates, and ensuring high-quality data collection in both English and French.
This position is ideal for a highly organized, professional communicator who enjoys relationship-building, is comfortable with outbound outreach, and is motivated by meaningful work supporting Canada’s manufacturing workforce.

Responsibilities

Stakeholder Outreach & Engagement

• Conduct outbound outreach to manufacturers and workforce stakeholders via phone, email, and virtual engagement to support participation in the LMI and Capabilities study.
• Build rapport with participants through professional, informed, and respectful communication.
• Provide clear explanations of the study purpose, timelines, and participation requirements.
• Support repeat participation by maintaining consistent follow-up and positive stakeholder experiences.
• Respond to participant questions and escalate complex concerns to the Project Outreach Coordinator as required.

Internal & Survey Coordination

• Schedule interviews and coordinate participation timelines with employers and stakeholders.
• Confirm appointments, send reminders, and manage follow-up communications.
• Support interview preparation and ensure participants have required materials in advance.
• Assist with survey completion support, including troubleshooting access or participation barriers.

Data Collection & Documentation

• Accurately record stakeholder responses, interview notes, and engagement activity in CRM and study tracking systems.
• Ensure completeness and consistency of participant records, including contact information and participation history.
• Follow approved scripts, data collection tools, and documentation standards.
• Flag inconsistencies, missing information, or potential data quality concerns for review.

Operational Support & Continuous Improvement

• Support outreach campaigns by executing call/email waves aligned with the coordinated cadence.
• Contribute to outreach reporting by tracking engagement outcomes and response rates.
• Identify common objections or barriers to participation and provide feedback to improve scripts and materials.
• Participate in team check-ins and training sessions to support quality and consistency.

Qualifications

Required

• 2 + years experience in stakeholder engagement, outreach, customer service, research support, or survey administration.
• Strong verbal and written communication skills.
• Comfort with outbound calling and structured follow-up processes.
• Strong attention to detail and ability to document information accurately.
• Proficiency with CRM systems, spreadsheets, and tracking tools.
• Ability to manage multiple priorities while meeting deadlines.
• Fluency in both English and French, both spoken and written is required
• Legally eligible to work in Canada.
• Proficiency with CRM systems and data tracking platforms
• Legally eligible to work in Canada

Preferred

• Experience in manufacturing, skilled trades, workforce development, or labour market research.
• Experience supporting surveys, interviews, or research projects.
• Familiarity with privacy, consent, or data governance requirements.
• Experience working in a non-profit, association, or stakeholder-driven environment.

How to Apply:

Those interested in applying for this opportunity should submit a resume outlining your experience, skills, and why you feel you are the best fit for this role at EMC. Please submit your resume and cover letter to Lynn Morris, Human Resource Manager.