Outreach Associate - Bilingual French / English

Position Overview

EMC is presently seeking a bilingual (Fr/En) Outreach Associate to support our survey collection efforts.

This role is a full time, permanent, remote position that supports EMC’s multi-year national Labour Market Intelligence (LMI) and Capabilities study and additional surveys by executing stakeholder outreach and data collection activities with manufacturers and workforce partners across Canada.

The role is primarily execution-focused and is responsible for engaging participants through outbound communication, coordinating survey participation, supporting interview scheduling, and ensuring accurate documentation in CRM and tracking systems. The Outreach Associate plays a key role in maintaining consistent outreach cadence, improving response rates, and ensuring high-quality data collection in both English and French.

This position is ideal for a highly organized, professional communicator who is comfortable conducting outbound outreach in both French and English. The successful candidate will be able to follow established scripts while also adapting their approach as needed based on the conversation. This role would be a great fit for someone with customer service and/or sales experience who enjoys working independently.

This opportunity offers:

• A fully remote position
• Full Time: Monday to Friday Schedule
• Salary starting at $46,000 per year
• Benefits available after 3 months
• Advancement potential
• Training/Onboarding provided

Responsibilities

Stakeholder Outreach & Engagement

• Conduct outbound outreach to manufacturers and workforce stakeholders via phone, email, and virtual engagement to support participation in the LMI and Capabilities study and other surveys as required.
• Provide clear explanations of the study purpose, timelines, and participation requirements.
• Be able to speak confidently about EMC’s mission, programs and services offered (training provided).
• Document activity and notes into CRM tool (Hubspot).
• Support repeat participation by maintaining positive stakeholder experiences.
• Respond to participant questions and escalate complex concerns to the Project Outreach Coordinator as required.

Interview & Survey Coordination

• Assist with survey completion support, including troubleshooting access or participation barriers.
• Schedule interviews and coordinate participation timelines with employers and stakeholders.

Data Collection & Documentation

• Accurately record stakeholder responses, interview notes, and engagement activity in CRM and study tracking systems.
• Ensure completeness and consistency of participant records, including contact information and participation history.
• Follow approved script guidelines and best practices, data collection tools, and documentation standards.
• Flag inconsistencies, missing information, or potential data quality concerns for review.

Operational Support & Continuous Improvement

• Support outreach campaigns by executing call/email waves aligned with the coordinated cadence.
• Contribute to outreach reporting by tracking engagement outcomes and response rates.
• Identify common objections or barriers to participation and provide feedback to improve scripts and materials.
• Participate in team check-ins and training sessions to support quality and consistency.

Qualifications

Required

• Verbal and written communication skills in French and English.
• Comfort with outbound calling and structured follow-up processes.
• Ability to document information accurately.
• Proficiency with CRM systems, spreadsheets, and tracking tools.
• Ability to manage multiple priorities while meeting deadlines.
• Fluency in both English and French, both spoken and written is required
• Legally eligible to work in Canada.

Preferred

• Experience supporting surveys, interviews, or research projects.
• Familiarity with privacy, consent, or data governance requirements.

How to Apply:

Those interested in applying for this opportunity should submit a resume outlining your experience, skills, and why you feel you are the best fit for this role at EMC.