Reflective Keynotes Inc.
Reflective Keynotes Inc. provides training to help manufacturers improve their sales and customer service results.
We train your order desk or inside sales team to increase revenue by up-selling and cross-selling additional products, services and warranties. We also help companies retain clients. Reducing customer turnover by 5% can increase profits by 25-125%. We train your customer service team on the skills needed to calm irate customers and improve client loyalty. Our lead trainer, Mike Aoki was chosen by ICMI.com as one of the "Top 25 Thought Leaders for 2021." He was awarded the Canadian Institute of Management's Quality Service Award for leadership. He also co-authored the Amazon #1 bestselling leadership book, "Called to Action."