CRM Associate

This role will focus on optimizing our use of HubSpot CRM, supporting lead-generation and marketing campaigns, and contributing to high-quality research and data collection that helps drive our initiatives. The ideal candidate is self-motivated, highly organized, and able to thrive in a fast-paced, collaborative environment.

Responsibilities:

CRM Administration & Marketing Support

• Drive CRM adoption and improve business processes within HubSpot CRM.
• Address CRM workflows, dashboards, reports, validation rules, and integrations.
• Support marketing campaigns and track/report on campaign performance.
• Manage sales funnels within HubSpot and ensure accurate data management.
• Monitor analytics and prepare reports on marketing and communications effectiveness.
• Support day-to-day CRM operations and team work.

Research & Data Collection

• Research manufacturing companies to collect and update key data in EMC’s CRM.
• Conduct outbound calls, emails and online research as required to gather and verify accurate company information.
• Enter collected data into spreadsheets and/or HubSpot CRM accurately and consistently.
• Represent EMC in a professional and courteous manner during data collection activities.
• Ensure confidentiality and adhere to EMC’s code of conduct.

Qualifications

• 2-5 years experience in CRM administration (preferably HubSpot), customer service and/or marketing support.
• Strong computer, typing, and data entry skills; proficient in Microsoft Office (particularly Excel).
• Excellent verbal and written communication skills in English.
• Strong interpersonal and listening skills; able to engage professionally on the phone and via email.
• Ability to manage multiple deadlines and prioritize tasks effectively.
• Demonstrated problem-solving ability and attention to detail.
• Self-motivated with strong organizational skills and ability to work independently.
• Prior experience with customer service, research, or call centre work is an asset.
• Familiarity with email marketing platforms and CRM best practices is an asset.
• Legally eligible to work in Canada.

How to Apply

Those interested in this full or part-time contract opportunity should submit a resume outlining your experience, skills, and why you believe you are the best person for this role to: